Construction Management ERP System
FCP Insight
B2B Saas
Service Blueprinting
Product Design
Optimizing operational efficiency through system redesign for a B2B internal management system.
Overview
FCP Insight is a B2B construction platform for project and resource management. As the product expanded, its interface became a dense collection of tools that users navigated through habit rather than intuition. A redesign was needed to improve operational efficiency and better support the daily workflows of staff, technicians, and managers.
My Role
I am the Sole UI/UX Designer on this initiative. As a newcomer to the construction tech space, I am responsible for the end-to-end process: from conducting foundational user research and mapping technical workflows to delivering the final UI/UX specifications.
👷♂️ Industry Immersion: Rapidly learning the workflows of the construction industry to understand system users
📝 Research: Designing and conducting surveys and in-depth interviews to uncover hidden pain points
🧭 Workflow Mapping: Translating ambiguous interview data into actionable design requirements
⏳ Rapid Prototyping: Creating "sacrificial concepts" to test high-frequency, high-complexity tasks
🛠️ Usability Alignment: Developing consistency across the platform and improving overall UI usability
Making Sense of Complex Ecosystems
The Challenge
The primary hurdle wasn't just a dated UI; it was "invisible friction." Internal users have used the system for so long that their workarounds have become muscle memory. Because they no longer "see" the problems, traditional interviews resulted in ambiguous data. I had to shift my strategy from asking users what was wrong to observing exactly where their workflows broke down.
Challenge 1: Invisible Friction
Internal users have developed "workarounds" that became muscle memory. Because they no longer "see" the friction, they struggled to articulate specific pain points during traditional interviews.
Challenge 2: From Ambiguity to Action
I had to shift from asking what was wrong to observing where the workflow actually broke. This required moving beyond raw interview data to structured design requirements.
Challenge 3: High-Complexity Tasks
Managing resources and scheduling involves high-frequency, high-complexity interactions that require a balance between density and clarity.
My Design Focus
My work focused on building a strong foundation by mapping how users across different roles interact with each part of the system. By identifying where those interactions overlapped, I was able to pinpoint the highest-impact areas to prioritize in the redesign.
Strategic Workflow Alignment
Managing resources and scheduling involves high-frequency, high-complexity interactions that require a balance between density and clarity.
Agile Rapid Prototyping
Prototype quick iterations to show concrete screens to accelerate requirement gathering and feedback loops
Modular Scalability
Focused on feasible, modular implementations that solve immediate workflow gaps while building toward a scalable, long-term system architecture
I began with weekly stakeholder alignment sessions, then conducted a UX audit, surveys, and user interviews to build a clear picture of how the system was being used.
Those insights informed workflow mapping across roles, surfacing overlaps and identifying gaps where the system could be meaningfully improved. I am currently in the rapid prototyping phase, with A/B testing planned to validate design decisions.
Outcomes (so far)
By shifting from reactive user feedback to proactive workflow analysis, I took full ownership of the design agenda and established a research-backed foundation for all product decisions.
Aligned Stakeholder Realization
I mapped out current state service blueprints and workflows to create a shared mental model of system friction among all stakeholders.
Reduce Uncertainty
Turning "invisible" habits into a documented list of functional requirements for the next phase of development.
Established Scalable Foundations
Transitioned from fixing surface-level bugs to building a consistent design system and modular architecture that supports long-term efficiency.
Next Steps
As the redesign moves toward implementation, future work will focus on:
Refining High-Density Modules: Finalizing the combined resource and scheduling calendar views based on feedback from the latest round of sacrificial wireframes.
Design System Expansion: Scaling the established UI patterns and branding to cover secondary modules, ensuring a cohesive experience across the entire B2B platform.
Validation through Usability Testing: Conducting structured testing on the new modular workflows to measure improvements in efficiency and a reduction in "invisible" friction
Onboarding & Progressive Disclosure: Designing a guided experience for new users to lower the barrier to entry while maintaining advanced configuration for power users.